Privacy Policy – Emergency Plumbing & Electrical

Effective Date: 22 March 2026

Fix Xperts (Pty) Ltd (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website emergencyplumbingandelectrical.co.za (“Website”) and our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following types of personal information from users:

Contact Information
- Name, surname, email address, phone number, postal address.
Service Request Information
- Details about plumbing or electrical services you request (e.g., location, service type, emergency requests).
Device and Usage Information
- IP address, browser type, device type, pages visited, time spent on the site, and referral sources.
Cookies and Tracking Data
- Cookies, analytics, and similar technologies used to improve your browsing experience.

2. How We Use Your Information

Your personal information is used for the following purposes:

To provide plumbing and electrical services, including emergency response.
To respond to inquiries, requests, and service bookings.
To send service updates, promotions, or newsletters (only if you opt-in).
To improve our website functionality and user experience.
To comply with legal obligations, including POPIA.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties only when necessary to:

Provide plumbing or electrical services (e.g., contractors or partners assisting with jobs).
Comply with legal or regulatory requirements.
Protect our rights, property, or safety, and that of our users.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies may be used to:

Remember your preferences and settings.
Analyse site traffic and improve services.
Provide targeted content or advertising.

You can choose to disable cookies in your browser settings; however, some features of the website may not function properly.

5. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

6. Your Privacy Rights

Under POPIA and related privacy regulations, you have the following rights:

Access: Request a copy of your personal information held by us.
Correction: Request corrections or updates to your personal information.
Deletion: Request deletion of personal data that is no longer necessary.
Withdrawal of Consent: You may withdraw consent for processing your personal data at any time.
Objection: You may object to certain processing of your personal data.

To exercise these rights, contact us using the details in Section 10.

7. Security of Your Information

We implement reasonable technical, administrative, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Fix Xperts (Pty) Ltd
Email: fixxperts@gmail.com
Phone: +27 11 391 0987
Address: P.O. Box 76139, Wendywood, Sandton, 2144, South Africa

We will respond to your query in accordance with POPIA and relevant South African regulations.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. Updated versions will be posted on this page with the “Effective Date” at the top.